Frequently Asked Questions FAQ

General Questions

What is the best way to contact Rosas Medical Clinic?

The easiest way to contact our front-desk admins is to go to our website, rosasmedical.com, and use the live chat in the lower right-hand corner.

What is the best way to get my lab reports?

The easiest way to get an update on your lab reports is to go to our website, rosasmedical.com, and use the live chat in the lower right-hand corner.

How can I access the patient portal?

For help accessing the patient portal, please provide your name, date of birth, and email using our website’s live chat feature in the lower right-hand corner.

Alternatively, you can text (956) 431-0431 for help accessing the patient portal.

What are your prices for a patient without insurance?

General Practice New Patient: $110 only includes consultation.

General Practice Follow-Up: $80 only includes consultation.

Wellness Center New Patient: $175 only includes consultation.

Wellness Center Follow-Up: $100 only includes consultation.

Walk-in Policy

Does Rosas Medical Clinic take walk-in patients?

Yes, we accept walk-in patients assigned to a rotating dedicated provider.

What is the best way to get my lab reports?

For help accessing the patient portal, please provide your name, date of birth, and email using our website’s live chat feature in the lower right-hand corner.

How can I access the patient portal?

For help accessing the patient portal, please provide your name, date of birth, and email using our website’s live chat feature in the lower right-hand corner.

Alternatively, you can text (956) 431-0431 for help accessing the patient portal.

When does Rosas Medical Clinic accept walk-ins?

We accept walk-in patients: Monday through Friday from 8:30 AM to 4:30 PM and Saturday from 8 AM to 12 PM.

Insurance

Which insurances do you accept?

MEDICAID, MEDICAID UHC, MEDICAID NOVITAS, UNITED HEALTHCARE, CIGNA, CIGNA HEALTH SPRING, UMR, CHAMPVA, AARP MC SUPP, AETNA, AMBETTER SUPERIOR, BLUE CROSS BLUE SHIELD (BCBS), BISD, FIRST HEALTH NETWORK, GEHA, HUMANA, MUTUAL OF OMAHA, MOLINA MEDICAID, MOLINA MEDICARE, PALMETTO MEDICARE, PHCS/MULTIPLAN, SUPERIOR HEALTH PLANS, TML, TRAVELERS, TRICARE, CIGNA HEALTH SPRING STAR PLUS, VALLEY ORGANIZED PHYSICIANS, DRISCOLL CHILDREN HEALTH, CARE IMPROVEMENT

Do you accept BISD insurance?

Yes, Rosas Medical Clinic accepts BISD insurance.

Prescriptions & Medication Refills

How do I refill my medication?

Rosas Medical Clinic patients can send their name, date of birth, and name of the medication needed via chat.

How can I find out if my prescription was sent?

Use our website’s live chat in the lower-right-hand corner of the screen.

Please provide your name, date of birth, and requested medication refill.

This will allow us to check on our end to see if the medication has been sent and to what pharmacy it was sent.

Can I get a refill on my birth control pills?

We do not refill birth control.

The patient must contact an OB-GYN doctor.

Referrals

Do you have a referral to a nephrologist?

Yes, we can refer you to a nephrologist who covers under your insurance.

Appointment Scheduling

How do I schedule an appointment as a new patient?

For new patients, we require them to come in person to sign all new patient forms and bring their ID and identification.

We also require medical records from prior primary care providers.

The new patient process typically takes a couple of weeks.

How do I schedule an appointment as an existing patient?

The easiest way to schedule an appointment at Rosas Medical Clinic is by using the live chat in the lower right-hand corner of our website: rosasmedical.com